I keep critical infrastructure running. At Reynolds & Reynolds I handle large-scale hardware operations, media sanitization, and incident response, with a focus on efficiency: better monitoring, fewer escalation delays, cleaner documentation. CompTIA A+ and Network+ certified.
I'm a Datacenter Technician at Reynolds & Reynolds in Dayton, Ohio. My work lives in the details most people never see: thousands of storage devices sanitized and destroyed in full compliance, monitoring procedures that cut escalation time and documentation errors, and power events handled without drama. I care about doing unglamorous work exceptionally well, and I measure that in numbers, not adjectives.
Before the datacenter, I ran IT support for a 700-device school fleet and supervised a team of nine at Great Escape Game.
Hands-on infrastructure experience, from the datacenter floor to end-user support.
Independently verified certifications, plus what I'm studying next.
Foundational IT operations: hardware, operating systems, troubleshooting, and operational procedures.
Network architecture, protocols, security, and troubleshooting across enterprise environments.
CompTIA Linux+, CompTIA Security+, Cisco CCNA, and ITIL 4 Foundation.
The tools and disciplines I use daily.
Hands-on projects that sharpened my systems thinking.
Engineered an end-to-end incident acceleration suite bridging Zabbix infrastructure monitoring and ITSM ticketing: streamlined time to escalation to under 60 seconds (down from 200 seconds manually), intelligent ticket formatting, and in-browser SOP escalation viewing.
I'm open to datacenter technician opportunities in the Dayton area. The fastest way to reach me is LinkedIn message.
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